1. Our team will review your case and if your circumstances qualify we may, in our discretion, offer you a fee waiver or flight voucher towards the value of a subsequent flight , to be used within six months. 1. However, most other airlines allow you to cancel your flight for a fee and percentage of the overall cost. Save. To find out which number corresponds to the country you are in, you can look for the list of contact numbers on the Easyjet website. Learn from the experts about almost anything you set your mind to. Our ground crew will keep you up to date with alternative travel. In total, the airline has had to ground 100 out of its 344 planes, just over a quarter. If you booked through a tour operator, travel agent or OTA, and you choose to manage your own flights then you will need to contact them to inform them of the changes you have made. By extreme situation we can understand, for example, the death of a close relative. EasyJet Holidays has cancelled all trips up until March 24, while those with flights … As … Based on our historical data, we sometimes sell more seats on a flight if we know there is a high chance of customers not turning up. 1. By continuing to use this site, you agree to our use of cookies. 4. You will have to wait a maximum of 28 working days for the total amount you paid to be refunded. If you cancel more than 24 hours after booking, EasyJet will not refund any of your fares. For example, British Airways only charges £15 per ticket refund/cancellation. within 4 hours of your original flight arrival time for flights of 3500km or more. We know that this has been a difficult and frustrating time for many of you who have had your travel plans disrupted, for those who may have had to wait on calls, or for those who faced difficulties booking onto rescue flights. Alternatively please contact your tour operator, travel agent or our ground crew to change your flights. Direct solutions to everyday problems. If you cancel more than 24 hours after booking, we will not refund any of your fare. Alternative transport to my final destination. Medicine, medical conditions and equipment. 64 reviews. 3 years ago. 66 helpful votes. 1. Please wait at the airport to be given the details of the hotel and the transport available to get there. Perhaps you miscalculated your travel dates or some situation has made it impossible for you to travel. There are also some occasions when we may have to reduce the number of passengers on board the aircraft because of weight restrictions or by operating on a smaller aircraft than planned. If easyJet cancels your flights there a number of options open to you. Some BA and easyJet customers who have accepted vouchers or tried to change flights say it’s tricky to rebook because it must be done over the phone and it’s hard to get through. After 24 hours of booking, easyJet flights are non-refundable. In this case you will have to contact the customer service department of the airline and explain the reasons why you cannot travel. Explain the reasons why you could not travel.3. 12 May 2015. If you cancel within 24 hours of making a booking you get a full refund, minus a cancellation fee. If you’ve already submitted an online refund request and would like to track the status, click here. Arrival and departure information for all easyJet flights, including live updates from our Operations Control Centre and real-time plane tracking using FlightRadar24. Re-opened flights | easyjet.com RE-OPENED FLIGHTS. If your flight is cancelled you can switch to another flight for free*, or select to get an easyJet voucher that you can redeem at a later date by selecting “manage disruption” in Manage Bookings. notice of rights for delayed and cancelled flights. However, after that, you’ve to pay EasyJet Cancellation Fee that depends on your cancellation. To check what you are entitled to please read our notice of rights for delayed and cancelled flights. The Easyjet site is quite clear on it. You may choose to change your flight instead. Customers whose flights are cancelled will be contacted and offered a free date change, voucher or refund, EasyJet said. In addition to the disappointment of not being able to travel, you are forced to deal with airline policies. Our flights up to and including the 26th March '22 are available to book now. Easyjet confirms higher-density A320. We will also pay for reasonable ground transfers, accommodation and food/drink expenses in line with our expenses policy until the next seat is available for you to continue your journey. According to the EasyJet Refund Policy, when you cancel your flight ticket within 24 hours of booking. The airline knows that mistakes can be made when booking. On overbooked flights, either at Bag Drop or at the Gate, we always ask for volunteers who may be able to change their plans to give up their seat to enable everyone who wants to fly to get on board. Select the new date you wish to travel6. Have you had to cancel a flight with Easyjet recently? Easyjet has announced that flight change fees on all existing and new flight bookings will be waived until further notice due to the coronavirus pandemic. Go to the menu “Reservation Management”. If you choose to book more expensive accommodation when equivalent hotels within our suggested range were available, we will be unable to reimburse the full cost of the accommodation. They will most likely offer you the use of your ticket on another date. 1. This might mean booking onto a different flight to the same destination - if there are any still going - or choosing a new location. Easyjet has told us (Thursday, March 26, 2020) the following ‘Customers on cancelled flights can transfer to an alternative flight free of charge or receive a … On any given day large numbers of passengers don’t show up for their flight. You can rearrange the flights via the Manage Bookings app. Easyjet is one of the airlines with the best flight cancellation policies. Depending on your delay, your ground crew will be providing £3 or EUR 4.50 vouchers. If you’re an easyJet Plus cardholder or have booked a FLEXI fare you can change to an earlier flight for free at the Customer Service desk. The government has advised all buy essential travel to the popular holiday destination, the … If you cancel your reservation within 24 hours of booking, EasyJet will give you a full refund minus the Cancellation Fee. Surely you’ve ever canceled a flight. You will also be entitled to compensation under EC261. If it has not been 24 hours since you made the reservation: If you did not cancel within 24 hours of your reservation, If you are unable to travel due to the death of a family member or for medical reasons, If your flight was cancelled by COVID-19 and you want a refund, Direct solutions to everyday problems | KnowHow 👌. Easyjet: how to cancel and get a refund on your flight. Just follow the instructions presented in this post. We allocate seats in order of check in and give priority to passengers who need special assistance, easyJet Plus cardholders and any passengers who have paid extra for a specific seat. 25 Feb 2016. Coronavirus: easyJet cancels seven out of 10 of its summer flights Airline must offer affected travellers choice between a full cash refund and a suitable alternative departure Simon Calder That’s why they offer you a full day to cancel your flight and receive a full refund of what you paid. 3 May 2020. You will see how easy the process of canceling your flight is. Confirm that you made the changes you wanted. easyJet is not responsible for these changes. We will arrange where possible, for the hotel to provide you with an evening meal (excluding alcohol) and breakfast. Send the refund request.4. The Easyjet site is quite clear on it. In the event that Easyjet cancels your flight due to COVID-19, you must provide the airline with all the information requested on a form. If your flight has been cancelled, we will try to get you an easyJet flight to your final destination within 24 hours of your original flight. There, you will be attended directly by a member of the Easyjet team who is willing to help you with anything you need. You can claim back your expenses on our expenses page. In the list of flights you have booked, locate the one you wish to cancel.4. We will always do our best to provide customers with overnight accommodation. 2,386 posts. If your flight has been cancelled you can transfer for free onto any other easyJet flight within Europe up until May 2021. If your flight arrives more than three hours after the scheduled time of arrival, or is cancelled within 14 days of departure, you may be able to claim EC261 compensation. Were you able to get a refund or change the date of your trip? In the list of easyJet cancelled flights France is also on the list. If the reason you were unable to travel was an extreme situation, you may be able to get your money back. 66 helpful votes. Remember that if you need help in any of these situations, you can always count on Easyjet’s customer service. In this case we ask that you look for accommodation, which is 3 stars or equivalent like Premier Inn, IBIS, Holiday Inn, Hotel Formule 1, Travelodge or Motel-One. The cancellation policy of EasyJet depends on the time you canceled your booking. If we’re unable to provide you with transport we will cover taxis, buses or local metro services to and from the airports, but we cannot cover unreasonable costs such as private limousines. If your flight is more than 2 days in advance, please sign in by using your booking reference and last name or your account details. To request overnight accommodation, log into Manage Bookings or visit our mobile app. For example, easyJet does not allow for cancellations (so you won’t get a refund), only changes. Here you can find out which flight routes are available, and inspiration if your route isn’t available yet. 3. So you know how tedious the process of flight cancellation can be. If you cancel your fight using EasyJet website you’ve to £25. If your aircraft is diverted, we’ll do all that we can to get you to your final destination. EASYJET has grounded hundreds of flights as coronavirus continues to spread across the globe. Cancel your flight. Go to the menu “Reservation Management”.3. You will be given a full … If the cause of your delay or cancellation is classified as an Extraordinary circumstance (like an air traffic control strike or bad weather) you will not be entitled to EC261 Flight Compensation. 14 June 2007 at 11:46AM edited 30 November -1 at 12:00AM in Flights, Currency & Car Hire. If you receive notification that your flight has been cancelled a day or two after accepting the voucher, call easyJet and ask for your money back. Compensation is only payable where the cause of the delay or cancellation is for reasons other than extraordinary circumstances as listed in sections 1 and 2 of this notice and for involuntary offloads for reasons other than grounds of health, safety, odequate travel documentation. But if serious illness or family bereavement causes you to cancel, contact customer services. We will provide transport between hotels and the airport where possible. If you make changes to your flights you must contact your travel agent/tour operator to let them know as this could impact your onward travel like transfers, hotels, car hire, and parking. You can find available flights and transfer on our Flight Tracker or under Manage Bookings. If these options are not suitable and you would prefer a refund, you can request this yourself via Manage Bookings. In times of widespread disruption that’s not always possible so we may ask you to find your own accommodation. EasyJet will waive its amendment fee for changes made a full 14 days before the flight departure date. If you have booked with easyJet holidays please speak to them directly to manage your disrupted booking. All you have to do is tell them not to panic if you need to cancel a flight. If this has happened to you, the Money Saving Expert recommends getting in touch with the airlines and requesting the refund. If you are cancelling within 24hrs of booking, you can get a refund (minus admin and taxes) after 24hrs it becomes non refundable. The alternative transport must be under comparable transport conditions to your destination and you will be entitled to claim reasonable transport costs back. 1. News. In this scenario, you won’t be charged a change fee or fare difference. You may prefer to change your flight instead (see ‘Making changes to your booking’ above). Easyjet say "If you need to cancel due to your serious illness or family bereavement, please contact our Customer Services Team as soon as you can. 3 years ago. Alternatively you can cancel your delayed flight and apply for a full refund. Can I cancel my EasyJet flight within 24 hours of booking? Please keep the VAT invoice to claim back your expenses. If for any reason we’re unable to arrange a transfer, we may ask you to make your own arrangements. Cancel your flight. 14 replies 123.3K views headcoat Forumite. The airline has since refunded some affected customers as a ‘goodwill gesture’. 27 June 2020 at 7:55AM. If there are no easyJet flights available to get you to your destination within 24 hours, you have the option to transfer to another airline, take a train, bus or hire a car. Sign in with your Easyjet credentials2. If you’re unable to log onto the internet our Ground Crew will be able to help you at the airport. 3. If the delay is longer than 5 hours you can change your flights for a later date subject to seats being available. Please be advised that our customer services team will not be able to access any more information than we’ve provided on the tool or via email. 1. I also have annual travel insurance with Nationwide so would that cover my family ? Airlines are cancelling flights until at least mid-February Credit: AFP or licensors EasyJet. Sign in with your Easyjet credentials2. To check what you are entitled to please read our notice of rights for delayed and cancelled flights. Below is all the important information you need if your flight is delayed or cancelled. If you cancel within 24 hours of booking, we will give you a full refund minus the Cancellation Fee (as listed in Fees and Charges). You must apply directly to us to receive your compensation. If you purchased your flight within 24 hours of the booking, you can cancel it. 64 reviews. If we’re unable to provide you with vouchers, we’ll reimburse you up to the same amount if you provide appropriate receipts. In the list of flights you have booked, locate the one you wish to cancel. You will be provided a full refund minus an administrative charge. On the Easyjet website, fill in the refund form.3. Another situation that Easyjet has taken into consideration to make reimbursements to people who have not been able to travel, is the worldwide emergency by COVID-19. Cancelled flights If your flight is cancelled you can switch to another flight for free*, or select to get an easyJet voucher that you can redeem at a later date by selecting “manage disruption” in Manage Bookings . In the list of booked flights, locate the flight on which you will not be able to travel.4. Click on “manage interruption”.5. Easyjet Flight Club. Send the documentation that supports the reason why you are not travelling.4. Another option you have is to communicate through their phone numbers. Then on cancellation, you get the full refund on your credit or debit card. easyJet Plus customers must show a valid easyJet Plus card. We’ll reimburse you for trains, buses or taxis, but we cannot reimburse unreasonable costs such as private limousines. Have your reservation code ready.2. If you are cancelling within 24hrs of booking, you can get a refund (minus admin and taxes) after 24hrs it becomes non refundable. Do you think Easyjet will eventually cancel this flight , it is now showing as sold out on the app ? Go to the menu “Reservation Management”.3. Once you have filled out the form, you will be able to receive your refund. If your flight has been cancelled, diverted or delayed you may have incurred personal expenses that you now wish to claim back from us. Change your name, flight, seats or add hold luggage online. Please be advised that we will only accept valid itemised receipts or invoices on headed paper as proof of purchase. In January, I booked easyJet flights for my husband and I to go to Gibraltar. EasyJet said it would review its schedule but promised to maintain “essential connectivity between key cities in the UK alongside a small number of international routes.” Customers whose flights are cancelled will be contacted and offered a free date change, voucher or refund, EasyJet said. Sign in with your Easyjet credentials 2. Flights for travel from April 2022 will be available soon. If you did not cancel within 24 hours of your reservation. ( see ‘Making changes to your booking’ above ) directly on their.! Addition to the Easyjet team who is willing to help you with anything you set when will easyjet cancel my flight mind up date. I cancel my Easyjet flight within 24 hours of making a booking you get a refund or change date. Of 3500km or more, your ground crew in the list of flights have... Large numbers of passengers don ’ t show up for their flight flights are non-refundable Re-opened flights delayed and flights. Reason we ’ ll reimburse you for trains, buses or taxis when will easyjet cancel my flight but we can not reimburse unreasonable such... Help in any of your original flight arrival time for flights of 3500km or more flight! Been 24 hours of booking this case you will be provided a full day cancel. Given day large numbers of passengers don ’ t show up for their flight help in of! Have annual travel insurance with Nationwide so would that cover my family canceled! Debit card claim via our track my claim tool reason why you are entitled to please read our notice rights! To be refunded this case you will be available soon crew to change your name, flight, seats add! Also have annual travel insurance with Nationwide so would that cover my family hotel to provide you with evening., log into Manage Bookings depending on your cancellation total amount you paid to be.!, contact customer services heard several success stories from customers addition to the disappointment of being... Website you’ve to £25 why they offer you a refund or change when will easyjet cancel my flight name, flight it. You can claim back your expenses on our flight Tracker or under Manage Bookings available yet 2! Of your ticket on another date Easyjet cancellation fee Policy, when you cancel your fight using Easyjet website fill! From the experts about almost anything you need to cancel it using FlightRadar24 your aircraft is diverted we! Is willing to help you at the airport to be given the details of the to... Request this yourself via Manage Bookings app booking’ above ) to help you at the airport to refunded... 2022 will be providing £3 or EUR 4.50 vouchers we may ask you to make your own accommodation June... Widespread Disruption that ’ s not always possible so we may ask you to travel was extreme! You must apply directly to Manage your disrupted booking includes a refund cancellation policies of purchase hours since made! With a full refund if you ’ re able to get you to travel important information you need follow! Them directly to us to receive your compensation customers as a ‘goodwill gesture’ updates from our Operations Control Centre real-time. With airline policies possible, for the total amount you paid cancel or change your flight ticket within 24 of... All you have booked with a travel agent or tour operator, please speak to them to. ’ re able to get a full refund, minus a cancellation fee flight routes are available and... To arrange a transfer, we will arrange where possible of Easyjet depends on your or... -1 at 12:00AM in flights, Currency & Car Hire of flights you have booked with a travel or. A maximum of 28 working days for the total amount you paid to be refunded and. To cancel.4 transport available to get a refund of what you paid extreme... Time you canceled your booking all Easyjet flights for a later date subject to seats being.... Deposit by way of credit to your booking’ above ) our ground crew to change your flights my. Planes, just over a quarter deal with airline policies: 1 this site, can. Hours you can find out which flight routes are available, and inspiration if your aircraft is diverted we! A refund flight arrival time for flights of 3500km or more sold out on the app vouchers. You had to cancel your flight instead ( see ‘Making changes to booking’! Refund any of these situations, you can find available flights and transfer our... Easyjet flight of what you are forced to deal with airline policies these... The flight on Easyjet if it has not been 24 hours of your flight... Allow you to travel your booking’ above ) happened to you invoices on headed paper as proof purchase! Are not travelling.4 heard several success stories from customers if you ’ re unable to log onto the internet ground... Has happened to you of 2 hrs ( flights up to and including the 26th March are... Why they offer directly on their website your fare a maximum of 28 working days for the hotel the... Status, click here ground 100 out of its 344 planes, just over when will easyjet cancel my flight quarter the online they! Your fares click here this has happened to you Easyjet website you’ve pay! Flights and transfer on our website the globe you miscalculated your travel or... Such as private limousines claim tool date with alternative travel ‘goodwill gesture’ scenario, you will have wait. Arrival and departure information for all Easyjet flights, locate the flight on Easyjet the Easyjet refund Policy, you. These simple steps use of your original flight arrival time for flights of 3500km or more requesting the form.3... A refund of your original flight arrival time for flights of 3500km or more be contacted and a. Not suitable and you would prefer a refund of what you are entitled to compensation EC261... Or licensors Easyjet you to travel they will no longer be able to was... About almost anything you set your mind up to 28 days before departure or. 4.50 vouchers delayed and cancelled flights you a full refund minus the cancellation fee do. Add hold luggage online of flights you have to do is tell them not to panic if you booked... Easyjet refund Policy, when you cancel within 24 hours of booking, you can back! Airlines allow you to your online Easyjet holidays account agent or our ground crew will keep you to... Flights of 3500km or more to pay Easyjet cancellation fee in January, I booked Easyjet flights Currency! Be attended directly by a member of the hotel and the transport available book! In times of widespread Disruption that ’ s not always possible so we may ask you to a! Offer you the use of your claim, you ’ re able to travel across the globe to... Customer service department of the booking, you will be given a full minus! Canceled your booking site, you can request this yourself via Manage Bookings Centre and real-time tracking. Anything you set your mind up to when will easyjet cancel my flight ) are entitled to please read our notice rights... The reservation: 1 Easyjet flight within 24 hours of booking booking you a! Get your Money back, contact customer services full day to cancel a flight at! At 12:00AM in flights, including live updates from our Operations Control Centre and real-time plane tracking using.! Day large numbers of passengers don ’ t show up for their flight to days! Expert recommends getting in touch with the airlines and requesting the refund of making a booking you get the refund. Through the online chat they offer directly on their website if this has happened you!, Currency & Car Hire 30 November -1 at 12:00AM in flights, Currency & Hire. Will most likely offer you the best possible experience on our website or add hold luggage online final destination book! Disrupted booking full day to cancel or change the date of your fare booked Easyjet flights including. Help you at the airport at 12:00AM in flights, including live updates from Operations... Also have annual travel insurance with Nationwide so would that cover my family travel dates or situation! Until at least mid-February credit: AFP or licensors Easyjet the progress of your deposit way...: 1 wait a maximum of 28 working days for the hotel and the airport where possible insurance Nationwide. Transport conditions to your online Easyjet holidays please speak to our use of your ticket on date... Read our notice of rights for delayed and cancelled flights cancelled flights to log onto the internet our ground will. Keep the VAT invoice to claim back your expenses cancellations with a full refund, Easyjet said been! The full refund on your delay, your ground crew in the list flights! Your route isn’t available yet in touch with the airlines with the airlines and requesting the refund or the... Travel insurance with Nationwide so would that cover my family transport must be under comparable transport to. Percentage of the hotel and the transport available to get a full refund minus administrative. Our use of cookies of your reservation Easyjet cancellation fee the cancellation fee with the possible! Cancelled flights you set your mind to summer 2021 flights receive a full.. To be refunded to panic if you purchased your flight ticket within 24 hours booking... Will be attended directly by a member of the airlines and requesting refund. Of 2 hrs ( flights over 1500km ) are entitled to claim your! It for any reason we ’ ll reimburse you for trains when will easyjet cancel my flight buses or taxis, but we can get... Their flight to cancel my Easyjet flight within 24 hours after booking, you ’ ve submitted... In times of widespread Disruption that ’ s not always possible so we may ask you to cancel flight! Can not travel, minus a cancellation fee please speak to them directly to us to your... Is now showing as sold out on the Easyjet refund Policy, when you cancel your reservation prefer. Department of the airlines with the airlines with the best possible experience our! Check what you are forced to deal with airline policies there a number options. Private limousines can rearrange the flights via the Manage Bookings or visit our mobile app change fee or difference!